If you want your return picked up, we need your pick up address (can be other then delivery address) and a 3 hour time slot and date for the pickup. You may opt to use a UPS return label for your EU return for a fixed fee of €12 (for option with pick up +€5). To exchange for another item, please inform us as soon as possible so that we can reserve the wanted item for you while waiting for your return goods. Include your order number and specify which item(s) you wish to return. To return an item for exchange or refund, please follow the steps below:Ĭontact us at with your intentions to return. If you want to exchange an item, please contact us as soon as possible so we are able to reserve the desired items and help you further with your return. We accept exchanges, but it's the customer responsibility to carry the return shipping cost and shipping cost of the new shipment. Return costs are always the responsibility of the buyer. ![]() If your return is late, we also own the right to refuse your return. If your return doesn’t fulfil those basic requirements, we own the right to refuse your item(s). We only accept returns on unworn items with all tags intact and attached (clothing tags + security seal tag). We recommend using our UPS account, to ensure a quick, reliable return delivery at a competitive price. If a parcel has been lost, UPS and / or DHL / Deutsche Post own the right to allow 3 months from complaint date before a refund is being made while conducting the investigation.įor any reason, the customer may return the order, in full or partially when returned to us within 14 days of delivery.Īll EU returns have to be returned with a trackable parcel service and all other returns shipped through one of our express courier accounts, with either UPS or DHL Express. If you suspect that your parcel is being delayed or lost, please send us an e-mail to note that we are not able to form a formal complaint to UPS and / or DHL until the parcel is 3 or more weeks delayed and / or tracking hasn’t been updated for 6 days. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.Īfter dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment. Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. These charges must be paid by the recipient of the parcel. ![]() The ink used to print our boxes is water based and the glue used for our tape stripes are made in Germany from paper with environmental friendly glue.Īll parcels shipped to outside the EU are Delivered At Place (DAP), meaning that any customs or import duties are charged by UPS when delivered. Your order is packed completely plastic free in a box that was made in the EU and is made up from a minimum of 90% recycled materials and which is completely recyclable and bio-degradable. ![]() To offset for our carbon emissions created delivering your order, all orders are shipped with DHL Go Green or UPS Carbon Neutral. ![]() DHL & UPS deliveries to 220 countries, meaning we ship to you, regardless of where you live. International buyers can always choose between standard (expedited) or express delivery. International orders are sent with DHL or UPS to all destinations. We ship our German orders with DHL Paket and UPS.
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